Effective Date: 6/25/26
Last Updated: 6/25/26
These Website Terms of Use (“Terms”) apply to the website located at PathwayLA.com and any related website pages, online forms, or online content operated by Pathway Professionals Program (“PPP,” “we,” “us,” or “our”).
Pathway Professionals Program is located at 5144 Woodley Ave, Encino, CA 91436. Phone: 949-416-8235.
These Terms govern use of this website. They do not replace any admission agreement, clinical consent, financial agreement, HIPAA Notice of Privacy Practices, 42 CFR Part 2 patient notice, release of information, arbitration agreement, or other document signed as part of admission or treatment. If there is a conflict between these Terms and a signed treatment-related document, the more specific signed document will control to the extent permitted by law.
By accessing, browsing, submitting information through, or otherwise using this website, you agree to these Terms and the Website Privacy Policy. If you do not agree, do not use this website.
If you submit a contact form, admissions inquiry, referral inquiry, or other online request, you may be required to affirmatively confirm that you have read and agree to these Terms and the Website Privacy Policy.
The information on this website is for general informational purposes only. It is not medical advice, psychiatric advice, legal advice, licensing advice, employment advice, malpractice advice, insurance advice, credentialing advice, professional monitoring advice, or a substitute for evaluation by qualified professionals.
You should consult qualified medical, mental health, legal, licensing, employment, insurance, malpractice, credentialing, or other professional advisors regarding your specific situation.
Website content may describe general services, admissions considerations, professional concerns, documentation issues, monitoring readiness, or return-to-work planning. It does not predict, promise, or determine any clinical, legal, licensing, employment, credentialing, insurance, malpractice, DEA, professional monitoring, or return-to-work outcome.
Viewing this website, submitting a contact form, calling PPP, emailing PPP, texting PPP, leaving a voicemail, or otherwise communicating with PPP through this website does not create a physician-patient relationship, therapist-client relationship, attorney-client relationship, fiduciary relationship, or treatment relationship.
A treatment relationship is created only if and when PPP accepts a person for services and all required admissions, consent, financial, privacy, clinical, and other required documents are completed.
This website is not intended for emergencies. PPP does not provide emergency medical services, psychiatric emergency services, crisis response, emergency detoxification, seizure management, overdose response, or urgent safety intervention through this website.
If you are experiencing a medical emergency, psychiatric emergency, overdose, severe withdrawal, seizure, suicidal intent, psychosis, violence risk, or immediate safety risk, call 911 or go to the nearest emergency department.
Do not rely on this website, email, text messaging, voicemail, or a contact form for urgent or emergency needs.
PPP does not guarantee admission, treatment availability, any specific treatment outcome, recovery outcome, licensing outcome, board outcome, professional monitoring outcome, employment outcome, hospital privilege outcome, credentialing outcome, malpractice outcome, DEA outcome, insurance outcome, legal outcome, documentation outcome, or return-to-work outcome.
Any outside entity, including a licensing board, employer, hospital, court, professional health program, professional monitoring program, insurer, credentialing body, malpractice carrier, DEA, law enforcement agency, or other legal authority, makes its own decisions. PPP may provide treatment, documentation, coordination, continuing care planning, or clinically appropriate recommendations when authorized and appropriate, but PPP does not control how outside entities act or respond.
Submitting a form, calling PPP, or participating in an admissions screening does not guarantee admission. PPP may decline admission or recommend another level of care based on clinical appropriateness, safety, withdrawal risk, medical or psychiatric stability, staffing, licensure, program scope, legal requirements, or other factors.
This website is intended for adults seeking general information about PPP’s residential substance use disorder treatment services, as well as families, referral sources, attorneys, employers, hospitals, clinics, professional health programs, monitoring programs, and other authorized parties seeking general program information.
You agree not to use this website to: submit false, misleading, unauthorized, or unlawful information; submit emergency requests through non-emergency channels; impersonate another person or entity; attempt to access systems or information without authorization; interfere with website security or functionality; use website content for unlawful, deceptive, or harmful purposes; transmit malware, spam, or harmful code; or violate any law or third-party right.
PPP may restrict, suspend, or terminate access to the website at any time, to the extent permitted by law.
You are responsible for ensuring that information you submit through this website is accurate, lawful, and not misleading.
If you submit information about another person, you represent that you have appropriate authority or consent to do so, or that another legal basis permits your submission. PPP may be limited in what it can confirm, deny, or disclose about any person.
If you contact PPP as a referral source, family member, employer, attorney, hospital representative, licensing board representative, monitoring program, professional health program, insurer, credentialing body, or other third party, PPP may be limited in what it can confirm, deny, receive, use, or disclose about any individual.
PPP’s ability to communicate with you may depend on written authorization, applicable law, clinical judgment, safety considerations, and program policy. PPP does not guarantee that communication with a third party will be permitted, clinically appropriate, legally authorized, or accepted by any outside entity.
Website descriptions of services, programming, schedules, staff, amenities, meals, photos, facility features, clinical offerings, coordination services, medication-assisted treatment support, Incidental Medical Services, documentation support, and other program features are for general informational purposes and may change.
Amenities such as a pool, jacuzzi, yoga studio, gym, recreation, or similar features may be restricted based on safety, staffing, clinical appropriateness, program rules, weather, maintenance, resident needs, or other operational considerations.
Photos and descriptions may not reflect every room, service, restriction, schedule, or resident experience.
All content on this website, including text, design, graphics, logos, images, photographs, page layout, icons, videos, downloads, and other materials, is owned by or licensed to PPP unless otherwise stated.
You may view and print website pages for personal, noncommercial use. You may not copy, reproduce, modify, publish, distribute, display, scrape, mirror, frame, republish, sell, or use website content for commercial purposes without written permission from PPP.
You may not use PPP’s name, trade names, logos, marks, photographs, website content, or other materials in a way that suggests endorsement, affiliation, referral relationship, sponsorship, or approval without written permission.
This website may link to third-party websites, resources, publications, providers, vendors, or organizations. Links are provided for convenience only. PPP does not control and is not responsible for third-party websites, content, privacy practices, services, terms, security, accuracy, or policies.
A link does not mean PPP endorses, approves, sponsors, controls, or accepts responsibility for the third party.
PPP is not responsible for advice, decisions, acts, omissions, requirements, timelines, conclusions, documentation demands, or outcomes involving licensing boards, employers, hospitals, professional health programs, monitoring programs, attorneys, courts, insurers, credentialing bodies, malpractice carriers, DEA, law enforcement, government agencies, or other third parties.
PPP may modify, suspend, remove, update, or discontinue website content, services, features, phone numbers, forms, staff descriptions, program descriptions, amenities, and other information at any time without notice, subject to applicable law.
PPP does not guarantee that this website will be available, current, complete, accurate, secure, uninterrupted, error-free, or compatible with every device or browser.
PPP is committed to making its website reasonably accessible. If you experience difficulty accessing website content, contact PPP at 949-416-8235 so PPP can provide assistance or information through an alternative method when reasonably possible.
This website and all website content are provided “as is” and “as available.” To the fullest extent permitted by law, PPP disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, security, availability, and uninterrupted operation.
PPP does not warrant that this website, electronic communications, forms, downloads, links, or servers will be secure, uninterrupted, timely, error-free, accurate, complete, current, or free of viruses, malware, harmful components, or unauthorized access.
To the fullest extent permitted by law, PPP and its owner(s), members, managers, officers, directors, employees, contractors, clinicians, medical director, agents, representatives, affiliates, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, lost-profit, lost-opportunity, reputational, emotional distress, business interruption, data loss, or similar damages arising out of or related to this website, website content, contact-form submissions, electronic communications, delayed responses, technical errors, unauthorized access, third-party links, website unavailability, or reliance on website information.
Nothing in these Terms limits liability that cannot legally be limited. Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply.
You agree to defend, indemnify, and hold harmless PPP and its owner(s), members, managers, officers, directors, employees, contractors, clinicians, medical director, agents, representatives, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: your misuse of this website; your violation of these Terms; your submission of false, misleading, unauthorized, or unlawful information; your impersonation of another person or entity; your violation of any law or third-party right; your unauthorized disclosure of another person’s information through this website; or your attempt to interfere with website security or functionality.
This indemnification obligation does not apply where prohibited by law.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to this website, these Terms, the Website Privacy Policy, website content, contact-form submissions, website communications, pre-admission inquiries, or any non-clinical interaction with PPP before formal admission shall be resolved by final and binding arbitration, rather than in court.
This website arbitration agreement applies to claims against PPP and its owner(s), members, managers, officers, directors, employees, contractors, clinicians, medical director, agents, representatives, affiliated entities, successors, and assigns.
The arbitration shall be administered by JAMS under its applicable rules, unless the parties agree in writing to another arbitration provider. The arbitration shall take place in Los Angeles County, California. Any in-person hearing shall be held as close as reasonably practicable to Encino, California, unless the arbitrator allows remote participation or the parties agree otherwise.
The Federal Arbitration Act and California law govern this arbitration agreement. The arbitrator shall have authority to resolve disputes regarding the interpretation, applicability, enforceability, and scope of this arbitration agreement, except that a court may decide issues relating to the enforceability of the class-action waiver, representative-action waiver, public-injunctive-relief waiver, or non-waivable public claims to the extent required by law.
Before filing arbitration, the party bringing the claim must send written notice of the dispute to the other party and allow 30 days for informal resolution, unless waiting would bar the claim or urgent injunctive relief is needed. Notices to PPP must be sent to: Pathway Professionals Program, 5144 Woodley Ave, Encino, CA 91436, with a copy by email to pathwayprofessionalsprogram@gmail.com.
The parties agree to bring claims only in their individual capacities and not as a plaintiff, class member, private attorney general, representative, or participant in any class, collective, consolidated, mass, representative, or private-attorney-general proceeding, except where such waiver is prohibited by applicable law.
The arbitrator may award any individual relief available under applicable law but may not preside over any class, collective, consolidated, mass, or representative proceeding unless required by law.
The parties waive the right to a jury trial and the right to have covered disputes decided by a judge or jury in court, except for: claims that may be brought in small claims court; proceedings to compel arbitration; proceedings to enforce, confirm, modify, or vacate an arbitration award; requests for temporary or preliminary injunctive relief; claims to protect intellectual property rights; and claims or remedies that cannot lawfully be required to proceed in individual arbitration.
Any arbitration shall be confidential to the fullest extent permitted by law, except as necessary to conduct the arbitration, enforce an award, comply with law, protect safety, make required insurance or regulatory disclosures, or make disclosures required by court order, licensing authority, healthcare privacy law, or other applicable law.
Each party shall pay arbitration fees as required by the applicable arbitration rules and applicable law. PPP will pay any arbitration costs it is required to pay under applicable law.
Any claim subject to this section must be brought within one year after the claim arose, unless a longer period is required by applicable law.
If any portion of this arbitration agreement is found unenforceable, the unenforceable portion shall be severed to the fullest extent permitted by law, and the remaining provisions shall remain enforceable. If arbitration is unavailable for a particular claim, the parties waive the right to a jury trial for that claim to the fullest extent permitted by law.
The website arbitration clause above is intended to cover website, pre-admission, and non-clinical disputes. It is not intended to replace any separate arbitration agreement signed as part of admission or treatment.
California has specific requirements for arbitration agreements involving medical services and professional negligence. Disputes arising after formal admission to treatment are governed by a separate signed admissions arbitration agreement.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies.
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed, and the remaining provisions shall remain in full force and effect.
PPP may assign these Terms, the Website Privacy Policy, and related rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of control, transfer of operations, or similar transaction, subject to applicable privacy and healthcare confidentiality laws.
PPP may update these Terms at any time. Updates will be posted on this page with a revised effective date or last-updated date. Continued use of the website after updates are posted means you accept the revised Terms.
Changes to the arbitration provision will not apply retroactively to claims that accrued before the change, unless permitted by law and agreed by the parties.
Pathway Professionals Program
5144 Woodley Ave
Encino, CA 91436
Phone: 949-416-8235
Website: PathwayLA.com
Email: pathwayprofessionalsprogram@gmail.com
WEBSITE PRIVACY POLICY
Effective Date: 6/25/26
Last Updated: 6/25/26
This Website Privacy Policy explains how Pathway Professionals Program (“PPP,” “we,” “us,” or “our”) may collect, use, disclose, retain, and protect information submitted through or generated by this website.
This Website Privacy Policy applies to website use, online forms, admissions inquiries, referral inquiries, and other communications through or related to the website. It does not replace PPP’s HIPAA Notice of Privacy Practices, 42 CFR Part 2 patient notice, admissions documents, releases of information, consent forms, financial agreements, or treatment-related privacy notices.
PPP may collect information you voluntarily provide through this website, by phone, by email, by text message, by voicemail, through online forms, or through other communications. This may include: name; phone number; email address; mailing address or general location; profession or referral role; reason for inquiry; information related to admission, referral, screening, or treatment interest; information about licensing board, DEA, employer, hospital, legal, monitoring, credentialing, malpractice, family, or professional concerns if you choose to provide it; insurance or payment-related information if applicable; communication preferences; referral-source information; and any other information you choose to submit.
PPP may also collect limited technical and usage information automatically, such as IP address, browser type, device information, operating system, pages visited, referring website, date and time of visit, approximate location inferred from technical data, website usage data, cookies, pixels, analytics identifiers, and similar information.
Information submitted through a contact, admissions, referral, or consultation form may include your name, contact information, professional role, reason for inquiry, and information about admissions, treatment interest, employment, licensing, legal, monitoring, DEA, hospital, credentialing, malpractice, or professional concerns.
PPP uses this information to respond to your inquiry, conduct admissions screening, evaluate program fit, coordinate authorized referrals, schedule calls, communicate with you, operate its services, and comply with legal, clinical, regulatory, safety, and operational obligations.
Do not use website forms for emergencies or highly sensitive information that you do not want transmitted electronically. See the rest of this Privacy Policy for more information.
PPP may use information to: respond to inquiries; conduct admissions screening; evaluate clinical fit; assess urgency, safety, withdrawal risk, medical stability, and psychiatric stability; coordinate referrals when authorized; schedule calls or consultations; provide information about services; communicate with referral sources or third parties when permitted; maintain website functionality and security; improve website content and user experience; comply with legal, regulatory, licensing, accreditation, clinical, and operational obligations; protect safety, rights, and property; prevent fraud or misuse; maintain records; resolve disputes; enforce agreements; and conduct treatment, payment, and healthcare operations where applicable.
If you become a client of PPP, information collected as part of treatment, payment, or healthcare operations may be protected health information. Treatment records may be subject to HIPAA, California privacy laws, California medical confidentiality laws, and federal substance use disorder confidentiality rules, including 42 CFR Part 2 when applicable.
This Website Privacy Policy is not a complete HIPAA Notice of Privacy Practices and is not a complete 42 CFR Part 2 patient notice. PPP may provide separate privacy notices, consent forms, authorization forms, releases of information, admissions agreements, financial agreements, and clinical forms as required or appropriate.
If there is a conflict between this Website Privacy Policy and a signed treatment, privacy, authorization, release, or admissions document, the more specific treatment-related document will control to the extent permitted by law.
PPP is committed to protecting privacy and handling health-related information according to applicable law. Confidentiality is important, but it is not absolute.
Information may be used or disclosed as required or permitted by law, which may include treatment, payment, healthcare operations, written authorization, court orders, medical emergencies, audits, program evaluations, mandatory reporting, threats to safety, suspected child abuse, suspected elder or dependent adult abuse, regulatory oversight, licensure obligations, accreditation activities, health oversight, legal defense, or other legally recognized circumstances.
Substance use disorder treatment records may receive additional protections under federal law. Clients should review all privacy notices, consent forms, releases, and admission documents carefully before signing.
Because PPP provides substance use disorder treatment, federal confidentiality rules may restrict PPP from confirming, denying, or disclosing whether a particular person is or was a client, except as permitted by law and applicable authorization.
In some circumstances, PPP may respond to outside inquiries in a way that does not reveal whether an identified person has sought or received substance use disorder services.
Written releases for substance use disorder treatment information may need to meet specific federal and state requirements. A general authorization may not be sufficient for certain substance use disorder records.
When PPP discloses records subject to 42 CFR Part 2 with written consent, PPP may be required to include a notice restricting unauthorized use or redisclosure. Certain uses or disclosures in legal proceedings against a patient may require specific consent or a court order and other legal process.
PPP may use vendors and service providers for website hosting, forms, communications, scheduling, billing, collections, compliance, operations, security, technology, analytics, legal services, accounting, insurance, clinical operations, and administrative support.
When required by law, PPP will use appropriate written agreements, such as business associate agreements, qualified service organization agreements, confidentiality agreements, data processing agreements, or other vendor agreements, before sharing protected information.
Contact forms, email, voicemail, phone calls, and text messages may not be appropriate for emergencies or highly sensitive information. While PPP uses reasonable safeguards, electronic communications can involve risks, including misdirected messages, unauthorized access, technical errors, delays, interception, storage by third-party providers, or access by others who use your device or account.
By submitting a form or providing contact information, you authorize PPP to contact you using the phone number, email address, or other contact information you provide, including by call, voicemail, email, or text message. Message and data rates may apply.
You may request that PPP use or avoid certain communication methods, but PPP may not be able to guarantee that all communications will occur through a preferred method in every circumstance.
PPP does not intend to send marketing text messages without any legally required consent. If PPP uses automated or recurring text messaging, PPP will provide legally required opt-out instructions, such as “Reply STOP to opt out,” and comply with applicable telephone and text-message laws.
This website may use cookies, analytics tools, pixels, embedded content, security tools, or similar technologies to support website functionality, understand website traffic, improve content, evaluate user experience, protect website security, and operate the website.
You may be able to disable cookies through your browser settings, but some website features may not function properly.
If PPP uses third-party analytics, advertising, call tracking, embedded maps, form tools, pixels, or similar technologies, those third parties may collect information according to their own privacy policies. We configure third-party tools to avoid disclosing protected health information without proper legal authorization.
PPP will not place advertising pixels, retargeting pixels, session replay scripts, or similar tracking tools on contact, admissions, consultation, thank-you, or form pages unless those tools have been reviewed for HIPAA, 42 CFR Part 2, California privacy law, vendor-contract requirements, and other applicable laws. If PPP’s use of analytics tools constitutes a ‘sale’ or ‘sharing’ of personal information under California law, PPP will provide a required opt-out mechanism prior to or concurrent with such use.
Some browsers offer “Do Not Track” signals or similar mechanisms. Because there is not a uniform industry standard for responding to these signals, PPP does not currently respond to browser Do Not Track signals unless required by law.
Third-party analytics, hosting, security, embedded-map, form, communications, call-tracking, or similar service providers may collect information about your interaction with this website. We configure third-party tools to avoid disclosing protected health information without proper legal authorization.
PPP may share information as permitted or required by law, including with: PPP workforce members and authorized contractors; service providers supporting website, communications, operations, billing, compliance, security, or technology; healthcare providers involved in treatment or referral coordination; payment-related entities when applicable; professional advisors such as attorneys, accountants, consultants, insurers, and compliance professionals; regulatory, licensing, accreditation, or oversight authorities when required or permitted; emergency responders or healthcare providers in emergencies; courts or legal authorities when required by valid legal process; third parties designated in a written authorization or release; successors or assigns in connection with a permitted business transaction; and others as required or permitted by law.
PPP may be limited in what it can share, receive, confirm, or deny when substance use disorder confidentiality, HIPAA, California privacy laws, professional ethics, clinical judgment, or program policies apply.
PPP does not sell client treatment records. PPP does not sell personal information submitted through admissions or contact forms.
PPP does not knowingly share protected health information or substance use disorder treatment information for cross-context behavioral advertising.
If PPP later implements tracking technologies that constitute a sale or sharing of information under applicable law, we will update this Privacy Policy and provide a required opt-out mechanism prior to implementation.
PPP uses reasonable administrative, technical, and physical safeguards designed to protect information. No website, electronic communication method, vendor system, or storage system can be guaranteed to be completely secure.
You should use caution when submitting information online or communicating by email, text, voicemail, or other electronic methods.
PPP retains information for as long as reasonably necessary for the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, to maintain records, to resolve disputes, to enforce agreements, to support clinical, operational, insurance, risk-management, licensing, accreditation, and compliance needs, and as otherwise permitted or required by law.
Website inquiry records, communications, admissions-screening records, financial records, and treatment records may be retained for different periods. PPP may be unable to delete certain records if retention is required or permitted by law.
California residents may have privacy rights under California law, depending on the type of information, the context of collection, PPP’s legal status, and whether the information is protected by HIPAA, California medical privacy laws, 42 CFR Part 2, or other healthcare confidentiality laws.
These rights may include rights to request access, correction, deletion, information about disclosure practices, or limits on certain uses or disclosures. PPP may verify identity before responding and may deny or limit requests where permitted or required by law, including where records must be retained for treatment, legal, regulatory, licensing, compliance, safety, insurance, risk-management, or operational reasons. To submit a privacy request, contact PPP at pathwayprofessionalsprogram@gmail.com or by mail at the address listed in Section 20.
PPP’s website and services are intended for adults. PPP does not knowingly collect personal information from children through this website. If you believe a child has submitted information through the website, contact PPP.
You may choose not to provide information through this website. However, PPP may need certain information to respond to inquiries, evaluate admission fit, coordinate services, or comply with legal, clinical, safety, or operational obligations.
You may request changes to communication preferences by contacting PPP. If you have signed a treatment-related authorization or release, review the specific form for information about revocation rights and limitations.
PPP may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date or last-updated date. Material changes will be described in the updated policy or otherwise communicated as required by law.
Pathway Professionals Program
5144 Woodley Ave
Encino, CA 91436
Phone: 949-416-8235
Website: PathwayLA.com
Privacy Contact: Neil Shah
Email: pathwayprofessionalsprogram@gmail.com
IMPORTANT WEBSITE NOTICES
Emergency Notice
Do not use this website, email, voicemail, text messaging, or contact forms for emergencies. Call 911 or go to the nearest emergency department if there is a medical, psychiatric, overdose, withdrawal, seizure, psychosis, suicidal, violence, or safety emergency.
Professional Consequences Notice
PPP does not guarantee that treatment will protect a license, prevent discipline, prevent reporting, preserve employment, preserve hospital privileges, resolve malpractice concerns, preserve or restore DEA registration, satisfy a monitoring program, satisfy a professional health program, obtain credentialing, preserve insurance coverage, or produce any legal or professional result.
Confidentiality Notice
PPP values privacy and follows applicable confidentiality laws. Confidentiality is not absolute. Disclosures may be required or permitted by law, authorization, court order, medical emergency, safety concerns, mandatory reporting, treatment, payment, healthcare operations, regulatory oversight, audits, program evaluations, legal defense, or other legally recognized circumstances.
Medical Scope Notice
PPP is a residential substance use disorder treatment program. PPP is not a hospital, emergency department, medical detox facility, locked psychiatric facility, crisis stabilization unit, or substitute for emergency care.